Frequently Asked Questions 

 

Q: How do I register to start receiving Childcare Vouchers from Computershare Voucher Services?
A: Simply click here to register online. Alternatively, contact one of our Customer Service Representatives on 0845 002 1122 and we will send you a Carer Registration Form to complete.

Q: What does it cost me to register with Computershare Voucher Services?
A: Nothing, it’s free to join.

Q: What’s in it for me?
A: By accepting Childcare Vouchers as payment, you can be safe in the knowledge that you will be receiving guaranteed payments for the childcare you provide. You will also receive detailed remittance advice from us, making it easy to understand which parents have paid for which children.

Q: How do I redeem the voucher?
A: Please click here for further information

Q: I was registered with Busy Bees Childcare Vouchers. Do I have to register again with Computershare Voucher Services?
A: No, your registration has transferred to Computershare Voucher Services and your carer registration number remains unchanged.

Q: If I have a complaint, what should I do?
A: Computershare Voucher Services Limited take complaints received whether verbally or in writing as a very serious matter and endeavour to ensure that a complaint is rectified to a satisfactory standard as quickly as possible.

Please click here to download our Complaints Policy document.