1. I just called your Customer Service team and I am unhappy with the way my call was handled.

 
We’re really sorry we’ve not handled your call as well as we could have.
 
We work hard to give you a consistently high level of service. All of our customer service staff are trained for four weeks before they join our Contact Centre team. We record all incoming calls so our Quality Assurance team can check a random selection on a daily basis. This allows us to give further training where needed.

We will always review negative feedback and will let you know the outcomes of our investigation and any actions we are taking.
 
 

2. If I have a complaint, what should I do?

You can find out how to make a complaint here. We take your complaint very seriously and will make sure we investigate the problem as quickly as possible.
 

  

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