Q: How does my organisation save money?
A: Click here for further information.

Q: How much does the scheme cost an employer?
A: Computershare Voucher Services provide all of the administration for the Childcare Voucher Scheme and cover this through a service charge made to the employer on a per order basis. This charge is made on the value of vouchers ordered per pay period.

The service charge is offset against the financial savings (Employer NI) you make. This ensures that the scheme benefits the company financially, is self supporting and operates at no net cost.

Q: How can Childcare Vouchers help to retain staff?
A: It’s the equivalent of giving working parents a payrise! In addition, offering your employees childcare support can help achieve an effective work-life balance, which promotes a positive work culture and in turn can lead to increased productivity and reduced staff turnover. Childcare Vouchers can also help parents return to work following maternity leave.

Q: My company only employs 10 people. Can I still benefit from joining the scheme?
A: Absolutely! Regardless of the size of your company, or the industry you work in, Computershare Voucher Services can help you and your employees to save money. The running of the Childcare Voucher scheme requires minimal administration from your staff.

Q: How do I market the scheme to my employees?
A: We help you with the initial launch of the Childcare Voucher scheme to your staff and provide you with a comprehensive range of marketing materials to repromote the scheme on a regular basis. Our marketing materials are available in different formats and are designed to reach all types of employees, in all types of working environments. These can be requested via the Account Management team.

Q: Will I receive on-going support once we’ve launched the scheme?
A: Yes. After the initial launch and marketing of the scheme we will work with you to maintain the profile and the awareness of the scheme. Depending on your requirements, your Account Manager will also work with you to develop a 12 month marketing/communications plan detailing re-promotional activity and taking into account any special days, events maternity sessions etc. At the end of the first 12 months of the contract we will review the plans with you in readiness for the following 12 month period of the contract. There is no additional charge for this ongoing support.
 
Q: Can you provide any management information or reports?
A: We will be happy to discuss any requirements you may have.

Q: Do I need to complete a P11D form?
A: No, because this is a salary sacrifice scheme handled through payroll, not a benefit in kind

Q: Do I need to keep a record of parent orders on file as the Employer?
A: No, Computershare Voucher Services offers a full administration service, ensuring that we will keep records of all parent orders inline with all HMRC requirements on your behalf. Copies of these records can be provided at your request.

Q: What are Computershare Voucher Services’ sign up requirements?
A: In order to comply with HMRC requirements the minimum sign up is one pay period. However, in our experience, employers find it beneficial to stipulate that their employees’ sign up for a fixed period (for example, 12 months).

Q: Can employees refund their vouchers?
A: Refunds are possible on unredeemed vouchers with the express permission of the employer and must be refunded back via the employee’s salary.

Q: If I have a complaint, what should I do?
A: Computershare Voucher Services Limited take complaints received whether verbally or in writing as a very serious matter and endeavour to ensure that a complaint is rectified to a satisfactory standard as quickly as possible.

Please click here to download our Complaints Policy document.