1. If I have a complaint, what should I do?
We take your complaint very seriously and make sure we solve the problem as quickly as possible.
Read more about our complaints procedure.
2. Where can I find out more?
Below are links to documents issued by HMRC which you may find useful: http://www.hmrc.gov.uk/leaflets/ir115.pdf http://www.hmrc.gov.uk/thelibrary/esc-qa.htm