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Frequently Asked Questions

Got a question? Choose from one of the categories below.

If you can’t find the answer you’re looking for, find out how to contact us


About the scheme

1. Who is Computershare Voucher Services?
2. Is there a lot of administration when a parent pays with childcare vouchers?

Getting started
1. How do I register to start receiving childcare vouchers?
2. What does it cost me to register with Computershare Voucher Services?

3. What is my ID number?
1. Why should I ask parents to pay me with e-Vouchers?
2. Are there other ways a parent can pay me?
3. I haven't received payment yet.
4. How can I update my bank details?
5. How can I find my remittance advice online?
1. I just called your Customer Service team and I am unhappy with the way my call was handled.

2. If I have a complaint, what should I do?